Gamers get more leniency and a simplified verification process.
Epic has updated the Epic Games Store’s return policy to make it more competitive with other digital storefronts.
With the old policy, you were allowed just two refunds per year, but now everyone has unlimited refunds within 14 days of purchase and with under two hours played.
The Epic Games Store doesn’t have a “self-service” solution, at least not yet, so you will have to go through Customer Support to request a refund.
A change was also made to the verification process for receiving a refund. Customers no longer have to provide their IP address, last four digits of the card used, account creation date, and other information if the return meets the set criteria, though a contact form will still need to be used.
Epic plans to add more regional pricing options to the store. There are currently 30 different regions available, encompassing a total of 130 countries.